PROCESSING TIME

Product Type	Processing Time
JM Cream	2-4 business days

*Check product availability on the product page.

NOTE: Orders placed on weekends and holidays will be processed the following business day. Be advised that we cannot ship orders the same day that we receive them, so please plan accordingly.

SHIPPING TIME

Shipping Type	Shipping Time	Shipping Cost
CANADA	–	–
Canada Post (Expedited)	3-10 business days	based on order weight and size
UPS	2-7 business days	based on order weight and size

*All shipping times are estimated business days after your order has been shipped. Rural areas that are outside most major urban centers can take a few additional business days to arrive.

TRACKING YOUR ORDER

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier’s website to trace your order. We also list your tracking number with your order detail; click the “Order Status” button when you log in to your account.

 FINDING YOUR PACKAGE

If your tracking number shows it has been delivered and you have not received your package, please be sure to check everywhere. If the drivers do not feel it is safe to leave the package at your doorstep, often they leave deliveries with a building manager or take it to your local post office. If the tracking information shows the item was returned to us, please contact us by phone or email. It is possible that we may have the incorrect shipping address, the driver may have unsuccessfully attempted delivery, or the package was not picked up from the local post office in time.

OUR PROMISE TO YOU:

All delivery companies have shipping insurance coverage of only $100 per package. We cover the package for the full replacement value of the shipment if it was to get lost, damaged, or stolen in transit. If you have any further questions or would like to place an order, call us at 1-604-808-5077

Please note: Any claims for missing, lost or damaged packages must be initiated with JM Cream within 45 business days. Please verify your order is correct as soon as you receive it. The postal company deletes the tracking information after this time period has elapsed and thus we are unable to assist in providing replacements after this time period.